Wednesday, July 20, 2011

Why Take The Time to Motivate Your Employees

Motivating retail store associates is one of the most important and toughest jobs of management.  The effects of a store where everyone is happy and works together is obvious.   Sales are up, shrink is down, low turn over of associates because everyone is happy and the store is making money.

When employees are unhappy with management they are more likely to do the following:
  1. Have bad Customer Service skills
  2. Work slowly and unproductively.
  3. Steal merchandise, Money and or Supplies
  4. Pass on merchandise to friends with out paying.
  5. Not care when they see mistakes being made
  6. Will not learn and take on more responsibilities with out getting more Money.
  7. Call in sick a lot leaving more responsibilities on others, who in turn do the same.
  8. Complain about the Job to Friends, Family, Co-workers and Customers.
  9. Quit 
Over the years I've worked for with a number of companies.  I've heard the complaints, you don't want to work for that company.  With very few exceptions its not the the company that people have a problem with.  Its the store managers running them.   In some cases it goes back some levels of upper management.  But, in most cases its the people you work with every day that set the mood in a store.  

If you have a manager who sits in the office and barks out commands, then expect to be ripped off.  If your have a manager who is patient and explains why and how a job is done, then expect good results. 

Motivating a Team of Employees can be a little more complex than that.  Lead by being a good example to your employees and they will follow in your footsteps.

Unmotivate a team to work by playing cards with them in the back room and expect to be fired soon!

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