No one uses a phone book any more. If your searching for a business, you search for it on the Internet. If you can't find the business you want, you look at the web sites of businesses you can find. That's why having a website is so important!
Try This test. Go to Google and search for your business. Your customers are seeking what you see. If your not there then they aren't finding your business. If your competition has a website and you don't, then its likely that they will have more customers than you.
There are companies out there paying $1000's of dollars for websites. You don't need a big fancy web page to get noticed. The basic page with your name, address, phone number and a description of your business and services is all you need to get started. You can add to it and customize it later. Best part is you can have one totally free.
That's right a website just like this one design and hosted totally free.