Specializing in retail sales floor operations, retail sales floor merchandising, shrink control, shoplifting, and management techniques, we give you the insight you need to move confidently through an increasingly complex and difficult business world. We will teach you how to become a great retail store manager and what it takes to operate a mom-and-pop business that makes money like it’s something else.
Customer Service is 100% about the Customer Experience
Good customer experience = Good sales
Poor customer experience = Poor sales
Bad customer experience = Bad or No sales
Excellent customer service = Excellent customer experience = Higher sales.
Good customer service is key to increasing your 3 core figures:
Ave number of items per sale.
If you increase your customers and the amount of product each buy, your sales go up.
On the other hand if a customer has a bad experience in your store, they won't want to come back. They complain to their friends and family so that they don't want to come back either. Less customers buying less items equals less sales!